Know Your Customer policy

Subject to change under the pilot period.

As a service provider E-Gambling.com Limited is required by international laws and anti-money-laundering regulations to have a so called Know-Your-Customer policy in place. Client agrees to actively assist and to provide true and complete information and documentation about business activities and involved parties. Such information includes proof of identity (like passport scans) and proof of address (like utility bills) but depending on the selected services and jurisdictions shall not be limited to the aforementioned.

Limited liability policy

Client limits the liability of E-Gambling.com Limited to the services, work and goods ordered and paid. E-Gambling.com Limited and client agree that E-Gambling.com Limited will not be involved into use of any services, work and goods, that E-Gambling.com Limited has no personal interest, insight, control or influence into client's business operations. Client indemnifies E-Gambling.com Limited from any and all liability resulting from using the services, work and goods, not limited to but especially from operating companies. In case of disputes between E-Gambling.com Limited and client, client agrees the maximum extent of damage is limited by the order value, and cannot exceed 15.000,- Euro. Any claim or dispute must be notified to E-Gambling.com Limited in writing using the online support system within 6 months of date of the relevant order. Such notification shall only be considered as received by E-Gambling.com Limited after a confirmation message is shown to the client and a ticket number has been assigned.

Cancellation, return and refund policy

In case client performs any illegal or unethical actions E-Gambling.com Limited reserves the right to cancel the relationship and cease all administrative work. E-Gambling.com Limited is entitled to terminate or cancel services at any time and without reason with 14 days’ notice. Unless otherwise agreed client cannot cancel, exchange or return services, work and goods without written approval of E-Gambling.com Limited, as all services, work and goods are customized for the client. In case E-Gambling.com Limited initiated service actions upon signed Client Application, the respectively invoiced and paid Administration fee is refundable only if the ordered services not completed in 30 days after receiving all required and notarized documents and all necessary information is provided for E-Gambling.com Limited. If the invoiced Administration fee is not paid within 30 days, the application will be cancelled. Any invoice is not paid within 30 days after its due date, the Certificate and services will be terminated and cancelled.

Privacy policy

E-Gambling.com Limited processes, saves and uses personal data of clients, as this information is required for communication as well as preparation, execution, registration and changes of orders. Client entitles E-Gambling.com Limited to pass the necessary data for the execution of the contract to sub-contractors, government bodies or third parties who provide the services. E-Gambling.com Limited will not sell or rent data to marketing or advertising companies. To prevent unauthorized access and maintain data security E-Gambling.com Limited uses strict physical, electronic and managerial procedures. If client has questions about data of him being stored he can contact E-Gambling.com Limited at the following address: 152 City Road, London, England, EC1V 2NX.

Data Protection Clause

The information provided about the services requested from E-Gambling.com Limited will be processed for the purposes necessary for E-Gambling.com Limited to carry out its functions and meet its legal obligations. The data may be shared with third parties who fulfill a service on behalf of and under the express instructions of E-Gambling.com Limited and other bodies where it is necessary to do so in order to carry out the E-Gambling.com Limited’s functions and where E-Gambling.com Limited is legally required or permitted to do so. E-Gambling.com Limited will not discriminate unfairly against any subject of a disclosure on the basis of conviction or other information revealed. However, the existence of a conviction for an offence deemed relevant by E-Gambling.com Limited is a ground to refuse a certificate. Every document for application and later under the contractual relationship that should be provided by the Client must be uploaded to https://online.e-gambling.me. E-Gambling.com Limited does not assume any responsibility for the not properly, as instructed, uploaded documents by any reason. E-Gambling.com Limited also does not bear the responsibility for processing documents sent in e-mail. Any material or information which you send to us and which we record will be treated as confidential and will only be disclosed to others where it is necessary to do so in order to carry out E-Gambling.com Limited functions or where E-Gambling.com Limited is required by law to disclose the information.

Fraud prevention

Applicant/Cooperating partner retrain from any kind of fraudulent activity, and pursue and take part only legitimate online gambling operation in line with the respective laws and regulations of the jurisdiction, respect the copyright principles as well as the fair and responsible play.

Communication

The official communication language is English being either verbal or written. E-Gambling.com Limited reserves the right to refuse the communication if the other party does not fulfill the necessary level of English command, or does not engage qualified interpreter. E-Gambling.com Limited also does not take any responsibility for non-adequate English translation of documents provided by other clients/parties. Adequate communication requirements apply for the customer complaints and player contacts as well.

Player complaints

Player complaints should be addressed first, and dealt primary by the directly responsible operator partner. Only in case of non-adequate player treatment or dispute can be escalated to E-Gambling.com Limited in writing with all respective explanation and documented evidences. In case of E-gambling.com Limited forwards player complaint(s) to the contracted operating partner, the Client must investigate the complain in 14 calendar days and give answer to the complaining player(s), notifying us too, or else E-Gambling.com Limited has the right to terminate the contract with the Client.

Reservations of service delivery

E-Gambling.com Limited reserves the right to excess the deadlines of the service package or its individual parts if the delay is proven to be caused by outside of E-Gambling.com Limited’s responsibility, i.e. is owing to authority approvals or/and bank mistakes, delay (system problem etc.) E-Gambling.com Limited also reserves the right to complete and deliver the undertaken services by all means in order to satisfy the service contract, subject to prior notification and agreement with the client.

Additional services

All additional client requests or deviation from the standard service package as well as the respective processes either initiated when ongoing or ex-post are subject to separate agreement in writing, and corresponding fees and expenses invoiced additionally.

Special services

In case of directorate and shareholder services the client must specify in advance in writing all other and specific expectations as well. (Transfer of authority/competencies, signing power, financial competencies etc.)

Termination

E-Gambling.com Limited specifically reserves the right for immediate termination of contractual relationship as well as included services for those clients who after three times notice do not pay according to the contractual obligation the overdue invoiced fees and expenses.

Accountancy and bookkeeping

E-Gambling.com Limited recommends and assists the client in the contracting process of required bookkeeping services. However E-Gambling.com Limited does not hold any responsibility regarding either parties contractual obligation or for their anyhow required communication. On the other hand in case of separate request E-Gambling.com Limited is ready to provide additional professional assistance for the client re occurring issues or might be communication problems with the bookkeeper.

Financial services

E-Gambling.com Limited recommends and assists the client in the contracting process of required banking and other financial services. However E-Gambling.com Limited does not hold any responsibility regarding either parties contractual obligation or for their anyhow required communication. On the other hand in case of separate request E-Gambling.com Limited is ready to provide additional professional assistance for the client re occurring issues or might be communication problems with the banking and financial service provider.

Others

E-Gambling.com Limited undertakes legal responsibility only in the scope of the contracted services. All other additional matters or deviation of the scope of the provided services are fully the responsibility of the client inc. all financial and legal consequences.